web-development-faqs

1. What kinds of clients do you work with?

We focus on small to mid-market companies as well as non-profits but can deliver good value to organizations of just about any size. We have the experience and expertise to work with large enterprises but can also deliver world-class services at price points affordable by small companies.

2.How much does a website cost?

This is a common question. But it’s not one we can answer without information about the particulars of what the website needs to be and do. How large will it be? Does it require complex features and functions? Will it be a fairly simple web brochure or an elaborate online store? Etc. etc. etc.

3. How long will it take to build my website?

This obviously depends on the size and complexity of the website. We start every project with a commitment to a completion date. Delays do occur but, they are usually related to the client’s: i) changing specifications for the project; ii) slowness in preparing the content to populate the website; and, iii) untimely responses to questions and requests for information.

4. What if all I need is a makeover of my current website?

We do that too. We are committed to addressing each client’s specific needs. Whether this is a brand new site or just an upgrade or refreshing of one that has become a little outdated.

5. Will you help me get my website found on Google?

A business website is virtually useless if it cannot be found by people searching for the goods and services provided by that business. We provide basic search engine and local search marketing services as part of our website development contract. More elaborate services will however require a separate arrangement.

6. How do you know that my new website is working as required?

We perform a number of pre-launch tests and other procedures to make sure that your website is performing as promised and meets industry standards. Among other things we test to make sure that your site renders properly in all the major browsers, loads within acceptable limits and works properly with all plugins and 3rd party integrations.

Abena - testimonial

7. Do you provide training on how to edit the content on my website?

We provide ample training on how to use your website’s dashboard to manage, maintain and edit your content. Depending on your location, we can provide, in person, phone and/or web-conference training.

8. What responsibilities do you have after the website is completed?

We routinely provide twelve months of technical support for many of the websites we create. We will also train you on how to manage and edit your content – text, images, videos, etc. Support beyond this is customized according to the needs of particular clients but could include webmaster services which we provide on a no-contract, month-to-month basis.

9. What if there’s a problem with my website? Will you fix it?

Certainly! If it’s within our twelve month support agreement. And often, even past that period. It’s a matter of pride! Our only exception to this is if the website has been altered in any way by persons not employed or authorized by us.

10. Do you provide website hosting?

We offer a year of free hosting on many of our projects but you may choose to keep your current hosting company, if you are happy with their services.

11. Do you work with out of state clients?

Many of our clients are close to our offices in the Chicago area. However, we have clients in many states including New York, California, Texas, Georgia and Florida as well as overseas, in places such as Canada, Africa, and the Caribbean.

12.Do you need to have all the content for my website before starting work?

No, we don’t. Although this would be nice. You just need to have it ready by the time the site is built out and ready to receive it. Beware that content is the biggest source of website delays. It is not unusual for us to finish a project and wait for weeks for the client to deliver all of the content.

13. What’s the best way to manage my website project internally?

Website development projects work best when clients designate a point person or project manager to coordinate communications and facilitate timely responses to our questions and requests.

14. How will my website display on tablets and smartphones?

Mobile-friendly websites are now paramount as more and more users access the web from tablets and smartphones. All the websites we build are mobile-friendly.